London’s public transport system, renowned for its efficiency (and sometimes, its chaos), is tackling a new challenge: excessively loud commuters. Transport for London (TfL) has launched a campaign urging passengers to use headphones when listening to music or making calls on their devices. This initiative comes on the heels of improved 4G and 5G connectivity on the Underground, making it easier for people to stream content while traveling, but also leading to a rise in noise complaints.
The campaign features posters displaying the simple yet effective message: “Please don’t disturb others with loud music or calls when travelling on the network.” These posters are already visible on the Elizabeth line, with plans to expand across buses, the Docklands Light Railway, London Overground, the Underground, and trams by October. The move is a direct response to passenger feedback, with TfL research showing that 70 percent of 1,000 surveyed customers reported being disturbed by loud music and phone calls during their commutes.
Deputy Mayor for Transport, Seb Dance, explained the rationale behind the campaign. He noted that while most Londoners are considerate and use headphones, a smaller group’s inconsiderate audio choices create a disruptive environment for others. The campaign serves as a gentle reminder to prioritize the comfort and quiet enjoyment of fellow passengers.
This isn’t TfL’s first foray into promoting considerate public transport etiquette. The “Headphones On” initiative builds upon the existing “#TravelKind” campaign, which launched in 2017 and focuses on various ways to improve the overall commute experience for everyone. By encouraging headphone use, TfL aims to create a more peaceful and enjoyable atmosphere for all Londoners navigating the city’s bustling transport network. The campaign is a simple but effective way to address a growing issue, ensuring that the journey itself remains a positive part of the overall experience.
